Frequently Asked Questions
Below you’ll find the questions we’re asked most often, all in one place, for your convenience.
Based in sunny Manchester, we’re a family-run business alongside our sister company, Virtual Accounts & Taxes.
Our services are fully remote, and we work with accounting and bookkeeping clients across the UK.
Yes, we do. The Payroll Team is a service specifically designed for bookkeepers and accountants who offer payroll services.
If you’re a business looking to outsource your payroll, contact our sister company, Virtual Accounts & Taxes.
Our CEO, Nicola, has worked in payroll services for over 30 years, and is known as ‘The Payroll Queen’ in bookkeeping circles!
All employees will have a payroll qualification or will be studying for one (closely supervised by our more experienced team members).
We do. We’re insured with Qdos for up to £1 million.
We are indeed. Our ICO reference number is C1354262.
We use Brightpay software for all our payrolls.
This includes access to BrightPay Connect, a self-service app for employers and employees, where they can easily update details, load documents, and communicate with us securely.
Simply, add us as a team member to your agent portal. We’ll then access your PAYE account (don’t worry, we have a step-by-step guide showing you how to do this).
If your practice doesn’t have a PAYE agent account - that’s not a problem - you can outsource to our sister company, Virtual Accounts & Taxes.
We’ll discuss these details and next steps with you during our discovery call.
Our payroll services include:
Payroll processing
Pension auto-enrolment
Payment processing solutions
P11D completion and submission
CIS completion and submission
For more details, head to our Services page.
During onboarding, you will be assigned a Client Manager, who will be your main point of contact during our work together.
We work with all sizes of practice, ranging from 1 payroll each month to hundreds.
All our contracts are with you, the accountant’s or bookkeeper’s practice.
The employers are your clients. You simply add the payroll service to your contract with them and invoice them directly for the service.
We invoice you separately each month.
We’re as much or as little as you need, so we don’t use minimum-term contracts.
All we require to cancel your contract is 30 days’ notice.
After our introductory meeting, we’ll send you a service proposal, detailing the exact services you require and their associated costs.
Once you approve the proposal and sign our letter of engagement, we’ll book a call to explain and organise the payroll handover process.
We like to keep things simple. At the end of each calendar month, we’ll send you an invoice with a Crezco payment link, and a due date of 5 days later.
Every month, you’ll have full visibility of all your clients’ payrolls via our partner site.
We’ll send you a monthly ‘Partner Pack’, containing your payroll tracker. Inside, it breaks down each payroll’s headcount and the tasks we’ve completed on your behalf, so you can easily and accurately invoice your clients.
