Question 1

Where are you located? Do we need to be local?

Accepted Answer

Based in sunny Manchester, we’re a family-run business alongside our sister company, Virtual Accounts & Taxes.

Our services are fully remote, and we work with accounting and bookkeeping clients across the UK.

Question 2

Do you only work with bookkeepers and accountants?

Accepted Answer

Yes, we do. The Payroll Team is a service specifically designed for bookkeepers and accountants who offer payroll services.

If you’re a business looking to outsource your payroll, contact our sister company, Virtual Accounts & Taxes.

Question 3

What qualifications and industry experience do you have?

Accepted Answer

Our CEO, Nicola, has worked in payroll services for over 30 years, and is known as ‘The Payroll Queen’ in bookkeeping circles!

All employees will have a payroll qualification or will be studying for one (closely supervised by our more experienced team members).

Question 4

Do you have professional indemnity insurance?

Accepted Answer

We do. We’re insured with Qdos for up to £1 million.

Question 5

Are you registered with the Information Commissioner’s Office for data protection purposes?

Accepted Answer

We are indeed. Our ICO reference number is C1354262.

Question 6

What payroll software do you use?

Accepted Answer

We use Brightpay software for all our payrolls.

This includes access to BrightPay Connect, a self-service app for employers and employees, where they can easily update details, load documents, and communicate with us securely.

Question 7

How does payroll outsourcing work with HMRC?

Accepted Answer

Simply, add us as a team member to your agent portal. We’ll then access your PAYE account (don’t worry, we have a step-by-step guide showing you how to do this).

If your practice doesn’t have a PAYE agent account - that’s not a problem - you can outsource to our sister company, Virtual Accounts & Taxes.

We’ll discuss these details and next steps with you during our discovery call.

Question 8

What payroll services do you provide?

Accepted Answer

Our payroll services include:

Payroll processing
Pension auto-enrolment
Payment processing solutions
P11D completion and submission
CIS completion and submission

For more details, head to our Services page.

Question 9

Who will be my main point of contact?

Accepted Answer

During onboarding, you will be assigned a Client Manager, who will be your main point of contact during our work together.

Question 10

Do you have a minimum number of payrolls you’ll take?

Accepted Answer

We work with all sizes of practice, ranging from 1 payroll each month to hundreds.

Question 11

Who is the contract or engagement with?

Accepted Answer

All our contracts are with you, the accountant’s or bookkeeper’s practice.

The employers are your clients. You simply add the payroll service to your contract with them and invoice them directly for the service.

We invoice you separately each month.

Question 12

How long are your contracts?

Accepted Answer

We’re as much or as little as you need, so we don’t use minimum-term contracts.

All we require to cancel your contract is 30 days’ notice.

Question 13

If I decide to go ahead, what happens next?

Accepted Answer

After our introductory meeting, we’ll send you a service proposal, detailing the exact services you require and their associated costs.

Once you approve the proposal and sign our letter of engagement, we’ll book a call to explain and organise the payroll handover process.

Question 14

How and when do I pay for your services?

Accepted Answer

We like to keep things simple. At the end of each calendar month, we’ll send you an invoice with a Crezco payment link, and a due date of 5 days later.

Question 15

Outsourcing is daunting - how will I know what’s happening behind the scenes?

Accepted Answer

Every month, you’ll have full visibility of all your clients’ payrolls via our partner site.

We’ll send you a monthly ‘Partner Pack’, containing your payroll tracker. Inside, it breaks down each payroll’s headcount and the tasks we’ve completed on your behalf, so you can easily and accurately invoice your clients.

Frequently Asked Questions

Below you’ll find the questions we’re asked most often, all in one place, for your convenience.